Refund Policy
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1.1 Eligibility for Refunds
HCRF issues refunds under the following circumstances:
- Overpayments or duplicate transactions
- Cancellation of a paid event, program, or service by HCRF
- Defective digital products (e.g., erroneous downloads) within 7 days of purchase
No refunds will be issued for donations, membership fees, or industry certification payments.
HCRF issues refunds under the following circumstances:
- Overpayments or duplicate transactions
- Cancellation of a paid event, program, or service by HCRF
- Defective digital products (e.g., erroneous downloads) within 7 days of purchase
1.2 Refund Request Process
To initiate a refund request, users must:
- Submit a written request via email to contact@hamadancraft.org
- Provide relevant transaction details and a valid reason for the request
- Allow up to 14 business days for review and processing
1.3 Non-Refundable Items
Certain items and services are non-refundable, including:
- Charitable donations made to HCRF
- Services or programs that have already been delivered
- Personalized or custom-made services/products
1.4 Dispute Resolution
For any disputes related to payments or refunds, users are encouraged to contact HCRF directly for resolution. If necessary, legal proceedings will be conducted under the jurisdiction of Kashmir, India.
